Privacy Statement

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Last Updated: June 2026‍ ‍

‍Clarity with Sarah Counselling is operated by Sarah Wolstenholme (Dip Counselling, FdA Counselling, MBACP).

‍I am committed to protecting your privacy and handling your personal information responsibly, securely, and in accordance with UK data protection legislation.

If you have any questions about this notice, please contact:

‍ Sarah Wolstenholme
Clarity with Sarah
Email: sarah@clairtywithsarah.co.uk

Information I Collect

‍ To provide a safe, effective, and ethical counselling service, I may collect and process the following information:

  • Contact details: Your name, address, email address, and phone number.

  • Emergency Contact Details

  • Basic demographics: Date of birth, gender, and occupation.

  • Health and medical: Your GP's contact details and any relevant medical history, mental health diagnoses, or medications.

  • Correspondence: Emails and text messages, Information shared during enquiries and therapysessions

‍ ‍I only collect information that is necessary for providing counselling services.

‍ ‍How I use Information

‍ ‍I collect information for the following reasons, to:

‍Respond to enquiries

  • Arrange appointments

  • Provide counselling services

  • Maintain professional records

  • Meet legal, ethical and insurance requirements

  • Safeguard clients where necessary

‍ How Your Information Is Stored

Information is stored securely using password-protected and encrypted systems. Only I have access to your records unless disclosure is required by law or safeguarding responsibilities.

Confidentiality

‍ Everything discussed in counselling is confidential except where:

  • There is a serious risk of harm to yourself or another person

  • There are safeguarding concerns involving a child or vulnerable adult

  • Disclosure is required by law

  • A court orders disclosure

‍Where possible, I will always discuss this with you first.

‍ How Long Records Are Kept

Adult Client records are kept 7 years after therapy ends, Records are then securely destroyed.

‍ Your Rights

‍Under data protection laws (such as the UK GDPR/Data Protection Act), you have the right to request access to the information I hold about you. You also have the right to request the correction or deletion of your data, or to limit how I process it. You can learn more about your rights on the Information Commissioner's Office (ICO) website.

Information Commissioner's Office‍ ‍

‍Website Enquiries

‍ If you have questions about this Privacy Policy or how we handle your data, please contact us via:

‍ ‍Email: sarah@claritywithsarah.co.uk
Tel: 07970 998457

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